AKIO acquired by ODIGO
Context
Odigo has finalized the strategic acquisition of Akio, a move supported by its majority investor Seven2 (formerly Apax Partners). This transaction is designed to consolidate the European CCaaS market and create a major sovereign digital alternative to US-based competitors. By integrating Akio, Odigo expands its market reach from large global accounts to the SME and mid-market segments (starting from 10 users). The strategic rationale centers on technological synergy, particularly in AI; Akio brings specialized analytical AI and reputation management tools, which will complement Odigo's proprietary "Agentic AI" platform. This combination allows for a unified omnichannel offering including classic digital channels and advanced conversational experiences like RCS. The deal strengthens Odigo's presence in France, Benelux, Spain, and the UK through an enriched partner ecosystem. Patrick Giudicelli, Akio’s founder, will contribute to the integration as the group transitions into a European CX champion.
AKIO, which reported an EBITDA margin of in 2024, is valued in this transaction at an EV/EBITDA multiple of , a level to compare with the average currently observed in the TMT (Tech, Media, Telecom) sector (15.1x).
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Target
Founded in 1999, Akio is a French software publisher specializing in omnichannel customer engagement (Akio Unified), reputation analysis (Akio Insights), and unified communications (Akio TWS). The organization provides hybrid (cloud and on-premise) and multi-tenant solutions tailored specifically for the mid-market and SME segments. Its technology suite is distinguished by its expertise in artificial intelligence applied to "Voice of the Customer" analytics and agent performance optimization. With a workforce of approximately 60 employees based in France and Portugal, the entity serves nearly 100 clients, offering tools that manage digital channels including email, chat, WhatsApp, and Rich Communication Services (RCS). The group is recognized for its reliability and data sovereignty, positioning itself as a key regional player in the European customer experience (CX) ecosystem.
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REFERENCES
Revenue range: 5M - 25M EUR
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Authors: This transaction was contributed by a verified mynth contributor and cross-checked against available transaction documents and official company communications.