Odigo has finalized the strategic acquisition of Akio, a move supported by its majority investor Seven2 (formerly Apax Partners). This transaction is designed to consolidate the European CCaaS market and create a major sovereign digital alternative to US-based competitors. By integrating Akio, Odigo expands its market reach from large global accounts to the SME and mid-market segments (starting from 10 users). The strategic rationale centers on technological synergy, particularly in AI; Akio brings specialized analytical AI and reputation management tools, which will complement Odigo's proprietary "Agentic AI" platform. This combination allows for a unified omnichannel offering including classic digital channels and advanced conversational experiences like RCS. The deal strengthens Odigo's presence in France, Benelux, Spain, and the UK through an enriched partner ecosystem. Patrick Giudicelli, Akio’s founder, will contribute to the integration as the group transitions into a European CX champion.

This transaction is part of the TMT (Tech, Media, Telecom) industry, which currently tracks an average EBITDA multiple of 13.0x since the beginning of 2026, 14.6% decrease compared to 2025. This data is based on the contribution of our growing community, composed of M&A and private equity professionals.